Troubleshooting your PropertyLinks Installation

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If you are experiencing difficulties installing PropertyLinks or PropertyLinksXpress, here are some guidelines to ensure a clean installation.

1)  If you are using Vista or Windows 7, disable your User Account Control (UAC)

  • Vista:  Start > Control Panel > Classic View (left pane) > User Accounts > Turn User Account Control on or off
Disabling Vista UAC

Disabling Vista UAC

 

  • Win7: Start > Control Panel > User Accounts > Change User Account Control settings
Disabling Windows 7 UAC

Disabling Windows 7 UAC

 

2)  Uninstall PropertyLinks through Start > Control Panel > Programs and Features (Add/Remove Programs in WinXP)

3)  Search for any remains of PropertyLinks in the Registry Editor

  • Start > Run > type regedit > click OK
  • In the left pane, drill down through the folders: HKEY_LOCAL_MACHINE > SOFTWARE > SolidWorks > AddIns
PropertyLinks Registry Key

PropertyLinks Registry Key

  • If there is a key called “{eb7415bb-bd4a-4fcc-babc-fed75af89994}” in this folder, right-click the key and select “Export” to save a backup
  • Once saved, right-click the key {eb7415bb-bd4a-4fcc-babc-fed75af89994} and select Delete

4)  Restart your computer

5)  Stop any Antivirus or Anti-spyware software

  • Start > Run > type services.msc > click OK
  • Browse through the list of services, right-click any instances of your antivirus or anti-spyware and select Stop

6)  With SolidWorks closed, UAC shutoff, and antivirus software stopped, run Setup.exe from the PropertyLinks installation folder.  If you have a 64-bit machine, be sure to also run “x64 PropertyLinks Registry.bat.” by right clicking on the file and selecting “Run as administrator”,

7) Open SolidWorks, go to Tools > Add-Ins.  Deselect all add-ins and only turn on PropertyLinks.  If PropertyLinks is working correctly, turn on all other add-ins and test again.  Some add-ins are known to conflict with PropertyLinks.

Download FREE PropertyLinksXpress

Are you looking for a copy of the PropertyLinksXpress Add-in product designed by Javelin for SolidWorks custom property insertion automation and management, you can download it from here.

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2 Comments (+add yours?)

  1. paul brett says:

    cannot get help to run for propertylinks free version

  2. Sorry. Since we make PropertyLinksXpress available for free, it’s essentially supplied ‘as-is’ and without direct support. We do however offer indirect support via our blog, like this article, and how-to and setup training via our YouTube channel.

    However, if you’re unable to install or run the product, we can assist you to at least get it up and running for you as we have encountered some unique scenarios where enhanced system security has created some installation problems.

    If you’re attempting to us it with a version of SolidWorks older than 2009, or the latest 2012 version, you could be encountering a compatibility issue.

    We are finalizing our 2012 release of PropertyLinks and it should be posted on our website for download within the next week or two, so watch for it!

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