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Report a Problem

Experiencing a problem with SolidWorks, SolidWorks Simulation, SolidWorks PDM software, DriveWorks, an Objet 3D Printer, or E³.WireWorks?

Please fill out the form below to have a support representative contact you. If you have not reported a problem before please review how to report a problem. NOTE: If you are submitting your problem file[s] please use WinZip to compress then use our FTP site. For SolidWorks problems we recommend that you use SolidWorks Rx to capture the problem file.

Can I receive support from Javelin?

If you are NOT a Javelin Customer located outside of the Canadian Province of Ontario, New Brunswick, Nova Scotia, Prince Edward Island, or Newfoundland, then click here to find a SolidWorks reseller near you.

Please provide your contact information below * Denotes a required field


Please provide a description of your problem below

To find out your SolidWorks version and/or service pack you are using, locate the Help menu, or ? button, at the top right in your software and select the 'About' item.






Located on the back of your Objet Printer






Please tell us how this particular technical issue is affecting your business activities and workflow. Please include frequency, i.e. hourly, daily, weekly


Please call me about this problem


Pick Report Problem button to send your problem to us
Our goal is to provide an initial response within 1 business day for Medium priority problems. Within 8 and 4 business hours for High and Critical priority problems respectively.



 

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