Report a Problem

Send Javelin Technical Services Team a message and problem file[s]

Experiencing a problem with SolidWorks, SolidWorks Simulation, DriveWorks, or SolidWorks PDM software?

Please fill out the form below to have a support representative contact you. If you have not reported a problem before please review how to report a problem

Note If you are submitting your problem file[s] please use WinZip to compress the file[s] before attaching the zip file via the field at the foot of the form. If the compressed file is greater than 5mb then use our FTP site.

For SolidWorks problems we recommend that you use SolidWorks Rx to capture the problem file.

Can I receive support from Javelin?

If you are NOT a Javelin Customer located outside of the Canadian Province of Ontario, New Brunswick, Nova Scotia, Prince Edward Island, or Newfoundland, then click here to find a SolidWorks reseller near you.

Please provide your contact information below			* Denotes a required field
* Full Name
* Company Name
* Phone Number		Ext
* E-mail Address

Please provide a description of your problem below
* Product
* Priority of Problem
* Subject/Title of Problem
* Description of Problem
* SolidWorks Version
* SolidWorks Service Pack	To find out the Service Pack you are using activate SolidWorks and select Help, About SolidWorks the version number will be listed in the dialog box
Problem zip file	For SolidWorks problems we recommend that you use SolidWorks Rx to capture the problem file. NOTE if your file is larger than 5MB please use our Javelin File Transfer site
	Select if you intend to upload a file to the Javelin File Transfer site

Pick the Report Problem button to send your problem to us
A service representative will contact you within 4 hours

Privacy Assurance

Your privacy matters to us, Javelin Technologies will not share your personal details with any other company. please read our privacy policy for further information.

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