Report a Problem

Experiencing a problem with SolidWorks software, DriveWorks, Aras PLM, a Stratasys / Objet 3D Printer, or E³.WireWorks?

Please fill out the form below to have a support representative contact you. If you have not reported a problem before please review how to report a problem. NOTE: If you are submitting your problem file[s] please use WinZip to compress then use our FTP site. For SolidWorks problems we recommend that you use SolidWorks Rx to capture the problem file.


Please provide your contact information below * Denotes a required field

Please provide a description of your problem below

To find out your SolidWorks version and/or service pack you are using, locate the Help menu, or ? button, at the top right in your software and select the 'About' item.

Located on the back of your 3D Printer

For Critical and High severity problems please tell us how this particular technical issue is affecting your business activities and workflow. Please include frequency, i.e. hourly, daily, weekly

For urgent or time-sensitive problems that require IMMEDIATE ASSISTANCE, please call our support help desk. Click here to obtain the phone number of our office nearest you.


Privacy Assurance

Your privacy matters to us, Javelin Technologies will not share your personal details with any other company. please read our privacy policy for further information.