Frequently Asked Technical Support Questions


General FAQs

What should I do before I upgrade to SOLIDWORKS 2007?

  • Update your Video Card to a SOLIDWORKS Certified Driver. SOLIDWORKS recommends the use of certified graphics cards and systems. A certified graphics card or system is tested to a higher standard and is supported by the vendor. A listing of the latest Certified Drives may be found at the link:

  • Check System Requirements to ensure successful installation and optimum performance, verify that your system complies with the requirements:

  • Administrative rights are necessary on the local system in order to perform SOLIDWORKS installation or upgrades. System DLLs and drivers are updated which require administrative privileges. The necessary permissions will have to be obtained to ensure a successful installation of SOLIDWORKS. Only read and execute permission are required to run SOLIDWORKS.

  • Disable any Anti-virus or Anti-spyware applications that you may have running.
    This step must include terminating any anti-virus or Anti-spyware services that are running. Certain anti-virus application do not allow for system resources to be updated if they are in use.

  • Save copies of all SOLIDWORKS parts, assemblies, and drawings in your current version prior to upgrade. We recommend the creation of a backup copy of your SOLIDWORKS Data. Once the files are converted and saved in SOLIDWORKS 2007, these files are no longer accessible in previous versions of SOLIDWORKS software.

  • Backup all of your custom document templates, sheet formats, or palette items from previous releases. You should backup these files before installing SOLIDWORKS 2007

I want to learn all the new SOLIDWORKS 2007 features.  What can I do?

There are a few things you can do:

  • Access the free SOLIDWORKS 2007 Update training course:
    • Step 1: Log into the subscription area of the SOLIDWORKS website

    • Step 2: After logging in, select the Tech Tips and Best Practices link
    • Step 3: Select the SOLIDWORKS 2007 Update Training (i get it) link
    • Step 4: Fill in and submit the form and an i get it login and password is sent via e-mail

  • Review the "What's new in SOLIDWORKS 2007" manual that can be found in SOLIDWORKS under the Help menu.

What Windows Operating Systems will be supported by SOLIDWORKS 2007?

Windows XP Professional, 32 bit or 64 bit editions will be required to install SOLIDWORKS 2007. SOLIDWORKS 2007 is no longer available for Microsoft Windows 2000 operating system.

Can I have more than one version of SOLIDWORKS installed on my system at the same time?

Yes, it is possible to have multiple versions of SOLIDWORKS on the same system.  During install, specify separate paths for the install directory and the common files directory. Please be aware that SOLIDWORKS does not support backward compatibility.

Will SOLIDWORKS 2007 files open in SOLIDWORKS 2006?

No, SOLIDWORKS is not backwards compatible.  Once a file has been saved in SOLIDWORKS 2007, it cannot be opened in SOLIDWORKS 2006 unless it is exported as a neutral file (Parasolid).  Note that when importing a neutral file all feature data is lost.

Can I run any third party add-in or custom program with SOLIDWORKS 2007?

  • SOLIDWORKS Gold Partner companies have 30 days from the release of SOLIDWORKS 2007 to support the latest version. Check with the Gold Partner that their add-in product is compatible before upgrading. Click here for Gold Partner product details

  • Support Partner (Non-Gold) companies support the latest release on their own schedule. Check with the Solution Partner that their add-in product is compatible with SOLIDWORKS 2007 before upgrading. Click here for Solution Partner product details

  • Custom programs/add-ins should be checked to ensure they are compatible with the latest release.

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Registration FAQs

Why has my old 16 digit SOLIDWORKS serial number changed to a new 24 digit serial number for SOLIDWORKS 2007?

All standalone 16 digit serial numbers will be converted to a new 24 digit serial number format in order to support online Product Activation.

Do I need to obtain a new registration code to install SOLIDWORKS 2007?

Registration of SOLIDWORKS 2007 will be handled automatically through online Product Activation.

What is Product Activation?

Product activation is an anonymous, secure, and hassle free process that authenticates licensed users during the installation process. For more information regarding product activation please refer to the SOLIDWORKS Activation FAQ:

I do not have internet or e-mail Access on my SOLIDWORKS System - How will I activate my product?

Activation requires that you have Internet or email access. After activation, you do not need to be online to use the products. If you do not have email access on the computer where you use this product, you can save the activation file and send it from another computer.


Registration Procedures

Standalone License:

To activate a license:

  1. Start the application (SOLIDWORKS, SOLIDWORKS Simulation, SOLIDWORKS PDM Professional)

  2. If you have not yet activated your license, the Product Activation dialog box appears.

  3. Choose the Internet or email option

  4. Choose the Home or office option

  5. Supply your contact information

  6. Obtain the license key online or via E-mail:
    Online - Submit the request.
    E-mail - Click Save to create a file, then send the file to When you receive the license key, run the activation procedure again and click Open to load the response file.

  7. The Activation/Reactive Succeeded dialog box displays the products that have been activated.

If you experience any difficulty with product activation, please contact us at

Network Licensing:

To obtain an SNL file:

  1. Go to

  2. Type your Sign-In Name and Password, or create a new account.

  3. Click SOLIDWORKS eRegistration.

  4. Enter your serial number and other requested information.

  5. A license file is emailed to you.

  6. When you receive the email, copy the SNL file (text file) to your hard drive.

If you experience any difficulty generating a license file, please contact us at

How does a non-Subscription Service SolidNetWork License (SNL) customer obtain a new license file?

A non-Subscription Service SolidNetWork License customer is not entitled to a new license file for each major revision of SOLIDWORKS. Upon request, the customer will receive a new license file from SOLIDWORKS to replace the expired license file.

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Installation FAQs

What's the recommended installation procedure?  To upgrade or new installation?

Both installation methods are supported. Updating you SOLIDWORKS installation is likely the most straight-forward approach if users no longer require SOLIDWORKS 2006 on their systems.

I have a version of SOLIDWORKS that is two releases old. Do I need to do an intermediate step to upgrade to the latest release?

It is best to uninstall the current version of the software.  Then install the latest version using the upgrade CDs or DVD . For detailed instructions on how to un-install SOLIDWORKS please review the following PDF file:

What is the SOLIDWORKS Administrative Director?

The SOLIDWORKS Administrative Director is a wizard that:

  • Creates and customizes the SOLIDWORKS installation data by using an administrative image
  • Provides the option to log each client machine's installation for analysis
  • Allows system administrators to specify additional commands to execute on client machines before and after the installation

What components can be installed using an admin image (Admin Director)?

When using the an admin image, additional steps are required to install the following products:

  • SOLIDWORKS Simulation
  • SOLIDWORKS eDrawings
  • SOLIDWORKS Workgroup PDM (Clients and Server)

The above items however can be installed using a batch file.  Instructions can be found here:

Where can I find more information about SOLIDWORKS Admin Images/Admin Director?

Click here to view a help file for more information

Can the 2006 License (SNL) Manager support both 2006 and 2007?

Newer license files and License Managers will support older versions of SOLIDWORKS. Please be aware, you will need to obtain a new license file for each major release of SOLIDWORKS.

Where can I find more information about SNL installations?

You can visit the link below:

What if I am upgrading and have Toolbox installed in a shared environment?

When upgrading or doing a new installation of SOLIDWORKS 2007, in the Destination Folders dialog box, make sure the Install SOLIDWORKS 2007 common data to box contains the correct shared folder that you used in the previous version of the SOLIDWORKS software. Be certain to backup your original Toolbox files in case you are ever required to use your current version of SOLIDWORKS.

Can SOLIDWORKS Workgroup PDM 2007 run with SOLIDWORKS 2006?

Yes, SOLIDWORKS Workgroup PDM 2007 can run with SOLIDWORKS 2006.

What should I do with my SOLIDWORKS Workgroup PDM vault if I want to test SOLIDWORKS 2007 while running SOLIDWORKS 2006?

For testing SOLIDWORKS Workgroup PDM with a new version of SOLIDWORKS:

  • Backup your existing vault.
  • The next step is to upgrade the existing SOLIDWORKS Workgroup PDM 2006 Server to SOLIDWORKS Workgroup PDM 2007.
  • If the user needs to return to 2006, uninstall 2007, retrieve the backup and re-install the SOLIDWORKS Workgroup PDM Server 2006.

Can SOLIDWORKS Simulation 2007 run with SOLIDWORKS 2006?

No, SOLIDWORKS Simulation 2007 cannot run with SOLIDWORKS 2006.

Can SOLIDWORKS Simulation 2006 run with SOLIDWORKS 2007?

Yes, SOLIDWORKS Simulation 2006 will run with SOLIDWORKS 2007.  However, it is recommended to use SOLIDWORKS Simulation 2007 inside SOLIDWORKS 2007

Error: "Unable to migrate existing SOLIDWORKS Palette documents into the SOLIDWORKS Design Library. See the SOLIDWORKS Installation and Administration Guide for instructions on how to migrate the Palette documents manually."

To migrate SOLIDWORKS Feature Palette window documents manually:

  • Open the Command Prompt window.
  • In the Command Prompt window, enter:


<path_to_ pre-SOLIDWORKS_2007_installation_dir> <path_to_current_SOLIDWORKS_install_dir>

Warning: "If you installed SOLIDWORKS (SP0) with a web download, you need to update the installation with the CD (SP0) before you can apply a service pack"

Answer: It is preferable to install SOLIDWORKS 2007 once you receive your CDs. If you choose to install the web version, you will still need to run the installation once the CDs arrive. You will not be able to apply a service pack to an installation done through the web download.

Where can I find more information about installations?

For more information on installation related questions, go to: