SOLIDWORKS Rx

Diagnostic & Problem Capture

SOLIDWORKS Rx helps you to diagnose and understand how your current hardware and OS environment will impact on the use of SOLIDWORKS and can provide recommendations for improvement. SOLIDWORKS Rx also helps you to capture and communicate technical support issues with a three step problem capture wizard.

 

Features and Benefits

  • Gathers complete SOLIDWORKS system and event information
  • Makes it easy to send comprehensive information relating to a SOLIDWORKS problem
  • Allows technical support engineers to see what happened to cause the issue with a video created with the SOLIDWORKS Rx video capture tool
  • Allows you to review and diagnose your system
  • Provides feedback and recommendations for improving your system
  • Provides links to start SOLIDWORKS in 'Safe Mode' (Software Open GL mode and bypass tools, options)
  • Provides links to guides and other support information
  • Automatically creates a zip file containing all the files and information required for a Technical Support Engineer to solve the problem

 

How to diagnose your system with SOLIDWORKS Rx

  1. First close down SOLIDWORKS
  2. Activate SOLIDWORKS Rx from Start, All Programs, SOLIDWORKS, SOLIDWORKS Tools, and pick SOLIDWORKS Rx from the menu
  3. System diagnostics will be performed when SOLIDWORKS Rx is started and a report will be displayed in the application window as shown in the figure below.
SolidWorks Rx User Interface

SOLIDWORKS Rx diagnostic report (click image to enlarge)

 

How to capture problems with SOLIDWORKS Rx

  1. First close down SOLIDWORKS
  2. Activate SOLIDWORKS Rx from Start, All Programs, SOLIDWORKS, SOLIDWORKS Tools, and pick SOLIDWORKS Rx from the menu
  3. Click on Problem Capture as shown in the figure below
SolidWorks Rx Problem Capture

SOLIDWORKS Rx problem capture button (click image to enlarge)

  1. On the problem capture page select the Begin Recording button.
SolidWorks Rx Problem Capture

SOLIDWORKS Rx begin recording (click image to enlarge)

  1. If the issue you are experiencing is repeatable, on the dialog shown in the figure below you can capture the problem by selecting the Start SOLIDWORKS and re-create the problem option and ensure Record with video is checked and pick OK to launch SOLIDWORKS. Alternatively you can skip this step and go directly to Problem Description.
Problem recording options

SOLIDWORKS Re-create the problem dialog

  1. Once you have reproduced the issue, close down SOLIDWORKS and click on Yes in order to describe the problem.
Problem recording completed dialog

SOLIDWORKS Problem Recording Complete dialog

  1. Click on the Describe Problem button
SolidWorks Rx Problem Capture

SOLIDWORKS Rx Describe Problem button

  1. Choose a category from the pull down menu and then enter a description of the problem followed by your contact information, then pick OK
SolidWorks Rx Problem Capture

SOLIDWORKS Rx Describe Problem button (click image to enlarge)

  1. Click on “Add Files” to include SOLIDWORKS files related to the issue
    • Zip files by clicking “Package Files” button.
    • You can specify where the zip files will be saved by clicking on the “Browse” button
SolidWorks Rx packaging files

SOLIDWORKS Rx Describe Problem button (click image to enlarge)

  1. Send the problem zip file to Javelin by one of the following methods:

 

Problem reporting methods
Form

You can fill out our convenient online form. Using the form you can:

  • Describe the problem
  • Select the product your are experiencing a problem with
  • Attach a compressed zip file or SOLIDWORKS RX file containing the problem file[s] or use our FTP site to upload larger files over 5mb
E-mail

You can send an e-mail using one of the following addresses