Javelin COVID-19 Response

We're ready to help you through this challenging time. To shift gears, retool, develop skills, or work better remotely. We continue to provide the same high level of service you expect from Javelin.

Our Commitment to Safety

Protecting the health of our employees, customers, partners, and the broader community is our top priority.

We continue to interact with our customers and partners online and by phone.

  • We have implemented all recommended physical distancing and hygiene practices as recommended by public health officials.
  • Our offices are closed, except for our Advanced Manufacturing Centre in Oakville. No visitors are allowed until further notice.
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To support the Canadian COVID-19 response: We are using our Advanced Manufacturing Centre and medical industry experience to create Personal Protection Equipment (PPE) for medical workers, and to provide 3D printing services for designers, manufacturers, and healthcare professionals creating medical-grade components for pandemic response initiatives. You can learn more about our PPE Project on our blog and contribute to  the production of face masks via our web store.

Technical support

Our technical support team is working as usual.  We are here to help you. You can find technical support information related to COVID-19 on our blog »

Services

Cloud Service and PDM Service teams are continuing with projects, with in-person work converted to remote work.

Watch our on-demand webinar: How to stay connected with SOLIDWORKS cloud-based collaboration.

Additive manufacturing services

Our Advanced Manufacturing Centre is operating to provide customers with parts and part manufacturing services should your supply chains be interrupted. We have implemented social distancing and additional hygiene and disinfection protocols in the facility to ensure employee and customer safety.

Additive manufacturing supplies

Our distribution centre in Oakville is still in full operation so that we can continue to provide the parts and consumables for your Additive Manufacturing needs. You can purchase supplies from our web store »

Additive manufacturing equipment service

All our technicians are available to offer remote support for your 3D printer through our usual support channels. Only the most urgent technical support calls for 3D printers will be handled in person, with strict health and safety protocols and precautions in place.

Skills development and training

For now, in-classroom courses have been switched to online training and registrants have been or will be notified. For years, Javelin has provided live online training, known as JOLT, so we are equipped to provide high quality online training with the same expert instructors.

You might consider using this time to increase your skills and knowledge, or work toward certification.

Software for remote workers

If you need additional network licenses or short term SOLIDWORKS licenses for your remote work staff, please contact us for more information or purchase directly from our web store »

Helping you to Sell Online

If your sales force can no longer sell directly to your prospects, our development team can help you with alternative means of selling via a Configurable Online System or a SOLIDWORKS web store.

Share your COVID-19 Support Story

Tell us how your business is supporting the COVID-19 pandemic effort with the production of PPE, medical devices or other products and services. Please contact us on social or via email.

Do you need Assistance?

Call us free at  1-877-219-6757  and get your questions answered