Javelin COVID-19 Response
We're ready to help you through this challenging time. To shift gears, retool, develop skills, or work better remotely. We continue to provide the same high level of service you expect from Javelin.
Our Commitment to Safety
Protecting the health of our employees, customers, partners, and the broader community is our top priority.
We continue to interact with our customers and partners online and by phone.
- We have implemented all recommended physical distancing and hygiene practices as recommended by public health officials.
- Our offices are closed, except for our Advanced Manufacturing Centre in Oakville. No visitors are allowed until further notice.
- View our COVID-19 Safety Plan
To support the Canadian COVID-19 response: We are using our Advanced Manufacturing Centre and medical industry experience to create Personal Protection Equipment (PPE) for medical workers, and to provide 3D printing services for designers, manufacturers, and healthcare professionals creating medical-grade components for pandemic response initiatives. You can learn more about our PPE Project on our blog and purchase face masks via our web store.
Technical support
Our technical support team is working as usual. We are here to help you. You can find technical support information related to COVID-19 on our blog »
Services
Cloud Service and PDM Service teams are continuing with projects, with in-person work converted to remote work.
Watch our on-demand webinar: How to stay connected with SOLIDWORKS cloud-based collaboration.
Additive manufacturing services
Our Advanced Manufacturing Centre is operating to provide customers with parts and part manufacturing services should your supply chains be interrupted. We have implemented social distancing and additional hygiene and disinfection protocols in the facility to ensure employee and customer safety.
Additive manufacturing supplies
Our distribution centre in Oakville is still in full operation so that we can continue to provide the parts and consumables for your Additive Manufacturing needs. You can purchase supplies from our web store »
Additive manufacturing equipment service
All our technicians are available to offer remote support for your 3D printer through our usual support channels. Only the most urgent technical support calls for 3D printers will be handled in person, with strict health and safety protocols and precautions in place.
Skills development and training
For now, in-classroom courses have been switched to online training and registrants have been or will be notified. For years, Javelin has provided live online training, known as JOLT, so we are equipped to provide high quality online training with the same expert instructors.
You might consider using this time to increase your skills and knowledge, or work toward certification.
Software for remote workers
If you need additional network licenses or short term SOLIDWORKS licenses for your remote work staff, please contact us for more information or purchase directly from our web store »
Helping you to Sell Online
If your sales force can no longer sell directly to your prospects, our development team can help you with alternative means of selling via a Configurable Online System or a SOLIDWORKS web store.
The new ProtectON Face Shields are now available. The shields have been developed with leading neurosurgeons and medical professionals from Sunnybrook, North York General Hospitals, Javelin and Canadore College’s Innovation Centre for Advanced Manufacturing and Prototyping (ICAMP) to provide critical testing and feedback to create a comfortable, user-friendly shield that is both recyclable and/or reusable.
From the hospital to the shop floor, long term care facilities to your local grocery store, the ProtectON Reusable Protective Face Shield has you covered.
Do you need Assistance?
Call us free at 1-877-219-6757 and get your questions answered