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Blank SOLIDWORKS Installation Manager

Article by Scott Durksen, CSWE created/updated January 3, 2011

If you experience a blank SOLIDWORKS Installation Manager window while attempting to install your software this may be caused by either your local firewall blocking HTML files from rendering on screen or your Internet Browser settings.

Blank SOLIDWORKS Installation Manager

Blank SOLIDWORKS Installation Manager

Solution #1: Unblock HTML

After unzipping the SOLIDWORKS Installation Manager files you downloaded from solidworks.com you may need to unblock HTML files:

  1. Browse to the downloaded installation file location  <downloads>\sldim\lang\english\HTML\
  2. Right-click on the frameset.html and select properties from the shortcut menu
  3. If an Unblock button is present in the properties dialog then select it.
  4. Repeat this process for other HTML files in the folder if they are blocked
  5. Re-launch the SOLIDWORKS Installation Manager process
Unblock HTML

Unblock HTML

Solution #2: Reset Internet Browser

Try resetting your Internet Browser options to default, close the browser and re-launch the SOLIDWORKS Installation Manager.

This could also be caused by a Microsoft Internet Explorer security update mentioned at http://support.microsoft.com/kb/967941.  Try uninstalling through Start > Control Panel > Programs and Features > View installed updates.  Uninstall KB967941 if possible and follow Workaround Method 4 from the web page.

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Scott Durksen, CSWE

Scott is a SOLIDWORKS Elite Applications Engineer and is based in our Dartmouth, Nova Scotia office.

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