EPDM – Testing Connectivity to Archive Server Using the Ping Test

Article by Joe Medeiros, CSWE updated April 18, 2011

In order to troubleshoot Solidworks Enterprise PDM connectivity issue between the Archive Server and client, a simple ping test can be used. The ping test is performed on the client computer.

From inside Widows XP click on “Start”, select run and type in CMD.

In Windows 7 click on “Start” and enter CMD from “Search programs & files” text box.

ping <server name>

for example ping in localhost will return

To increase the effectiveness of the testing Enterprise PDM connections the -t and -l options can be used:

ping <server name> -t -l 1500

the -t option will ping the <server name> continuously until stopped by the user
the -l option defines the packet size to be used in the test.  A normal ping packet is only 8 bytes which is not a good test of actual TCP packets.  A typical TCP packet is usually around 1500.  This number can be increased up to 64000 but this will likely cause fragmentation of the packets.

Press Ctrl-C on your keyboard to stop the ping test.

Any dropped packets resulting in > 0% loss or excessive latency times indicate a problem with the connection between the client and server that needs to be resolved.

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Joe Medeiros, CSWE

Joe Medeiros is a SOLIDWORKS and PDM Certified Expert. He has been helping SOLIDWORKS users with training, mentoring and implementations since 1998. He combines industry experience with a thorough understanding of SOLIDWORKS products to assist customers in being successful. He shares his experience and expertise through blogs; one of which has been incorporated into the SOLIDWORKS Essentials training manual.