Unlocking features in the SOLIDWORKS Customer Portal

Article by Andrew Lidstone, CSWE updated October 3, 2011


The SOLIDWORKS Customer Portal provides customers, who have an active subscription service contract, 24 hour x 7 days a week access to a number of SOLIDWORKS tools conveniently located in one place.

Locked Customer Portal

Locked Customer Portal

The SOLIDWORKS Customer Portal provides users with the ability to:

  • Access the SOLIDWORKS Knowledge Base, where you can search solutions and SPRs.
  • Submit Enhancement Requests directly to the SOLIDWORKS Development Team.
  • View the status of Software Performance Reports (SPRs – a.k.a. defects) that you may have open and awaiting resolution.
  • Review your software licenses and subscription service information.
  • Download the latest releases of SOLIDWORKS as well as a number of free tools provided by DS SolidWorks.

Anyone can create a free Customer Portal account, however to enable full access to all these features you will need to register a serial number with an active subscription service contract.

NOTE: Until your serial number is registered, a small lock symbol will appear next to any features that are only available to active subscription customers.

To unlock all the customer portal features follow these three steps:

You will need to have your SOLIDWORKS Serial number available, you can check the Help in your SOLIDWORKS installation or ask your Value Added Reseller (VAR) after making your purchase:

  1. Log into the SOLIDWORKS Customer Portal at http://customerportal.solidworks.com/ and click Register My Products:
Locked Customer Portal

Locked Customer Portal

  1. Enter your SOLIDWORKS Serial Number when prompted and pick Next
Enter SOLIDWORKS Serial Number

Enter SOLIDWORKS Serial Number

  1. Select the SOLIDWORKS Version that you like to register, you should always pick the latest version available, then pick Next:
Unlock SOLIDWORKS Version

Unlock SOLIDWORKS Version

You should now have full access to all the features in the SOLIDWORKS Customer Portal:

SOLIDWORKS Customer Portal Unlocked

SOLIDWORKS Customer Portal Unlocked

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Andrew Lidstone, CSWE

Andrew is a SOLIDWORKS Elite Applications Engineer and is based in our Dartmouth, Nova Scotia office.