ENHANCEMENT REQUEST! Tell SOLIDWORKS What You Want in their Software

Article by John Lee, CSWE updated May 7, 2023

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Every SOLIDWORKS user at one time or another has likely found themselves working with the software and caught themselves thinking, “it would be great if it could do this”, or, “it would be awesome if it had this feature!”

Well, I have good news!  You can directly tell SOLIDWORKS your idea.

It’s called an Enhancement Request (ER) and in this article we explain how to process it.

 

Note: As of April 2023, the SOLIDWORKS Customer Portal and Admin Portal have been discontinued, so previous methods of submitting Enhancement Requests have been revised as follows:

  1. Click here https://r1132100503382-eu1-3dswym.3dexperience.3ds.com/#community:I23-EB1ZRQyk2sLG5y9Kig to log into the SOLIDWORKS Enhancement Ideas Community (on the Dassault Systèmes tenant).
  2. Search for your idea (a.k.a. enhancement request) to confirm whether it already exists. If found, you can put a LIKE on it, which adds your vote for it.
  3. If your idea is not found, then visit https://forum.solidworks.com/idea/add to log it as a new idea.

 

 

Product Definition Management and Development reviews each and every enhancement to assess their feasibility and implementation difficulty to see when and if they may be able to integrate it.  It’s important to note that not every enhancement will make it into the software and that some, due to the scope of the implementation, may take a few years to make it in.

If you contact our Tech Support Help Desk requesting that we submit an ER on your behalf, we will instead opt to show you how you can submit it yourself. There are a couple of reasons for this.

 

  • Ensures the ER gets associated to YOU and that they have your current contact information. There have been times when their Development begins looking at an ER and has additional questions or need clarification on the request. They will reach out to you directly to get that. This ensures that they are fulfilling the ER correctly to satisfy your needs. Nothing worse than being told an enhancement has been added, only to discover when you test it out that it’s incorrect or doesn’t fully achieve what you’re after.
  • YOU are uniquely and best qualified to describe the request and problem driving it. We strive to best and fully understand your requirements and the reasons behind it, but a miscommunication could occur and we may not have properly understood nor explained the problem and request accurately, per your needs.  In times like this, when it comes to the enhancement and evolution of the software, it’s recommended you communicate directly with SOLIDWORKS.

With these reasons in mind, we will politely decline and suggest that you complete the Enhance Request yourself. We are happy to assist you with your first ER submission by talking you through it or even remotely walking you through it to introduce you to the process.

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John Lee, CSWE

John Lee is inherently lazy in that he prefers to work smarter - not harder. A CSWE with fifteen years of experience using SOLIDWORKS and a background in mechanical design, John has used SOLIDWORKS in various industries requiring design for injection molding, sheet metal, weldments and structural steel.