Articles by: Adam Harte-Maxwell, CSWE

Technical Support Manager at Javelin Technologies; manages team of almost 20 support technicians who provide post-sales technical support, training, and consulting relating to SOLIDWORKS 3D CAD design packages, PDM file management, SIMULATION stress analysis, ELECTRICAL and PCB design, COMPOSER and VISUALIZE, and more, to our customers. First exposure to SOLIDWORKS was the 98Plus version in my prior life as a mechanical designer prior to January 2005 when I joined Javelin.

SOLIDWORKS system performance with Spectre and Meltdown patch

Spectre and Meltdown

DS SOLIDWORKS is performing extensive testing in an effort to determine the potential impact of any solutions that are issued to mitigate the Spectre and Meltdown vulnerabilities. The SOLIDWORKS Knowledgebase solution S-074167 discusses the potential effect on performance upon systems that have employed the Microsoft® Windows® Update security patch released on January 9th, 2018 that was intended…

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LOCKED OUT of your SOLIDWORKS Customer Portal! (Didn’t this happen the same time last year?)

Locked SOLIDWORKS Customer Portal

Typically shortly after the release of a new MAJOR version of SOLIDWORKS (fall time frame), we get calls from umpteen frustrated customers wondering why they are NOW locked out of their SOLIDWORKS Customer Portal account, when the week prior they had access to it. AND, it’s reporting their SOLIDWORKS Subscription Service has expired as the…

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Updates to the End of Life (EOL) plan for SOLIDWORKS and other products

SOLIDWORKS End of Life Plan

SOLIDWORKS has updated their System Requirements to include SOLIDWORKS 2018. This includes updates to the End of Life (EOL) plan for SOLIDWORKS and other products. In addition, the SOLIDWORKS Product Data Management web page has been simplified to update many notes for clarity. We strongly recommend that you familiarize yourself with these updates and pay particular attention…

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Our Tech Support EMAIL Not Arriving?

Email

On Friday SEPT 22, our support ticketing system, NetSuite, changed their email domain. Many of you have probably experienced problems in the past receiving email from our tech support, i.e. emails being caught by a SPAM filter or going into your JUNK folder, which is usually fixed by “white listing” or adding the sending domain…

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Why is SOLIDWORKS 2016 PDM Standard not available to install?

SOLIDWORKS 2016 PDM Standard

Now that SOLIDWORKS 2016 SP0 is available, a NEW PDM tool is also available to eligible customers, SOLIDWORKS 2016 PDM Standard. We’ve been receiving calls from customers wondering why they cannot yet install and begin using PDM Standard. SOLIDWORKS has yet to “enable” PDM Standard on customers’ licenses. The “enabling”, or “turning on” if you…

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Just purchased NEW SOLIDWORKS licenses? Don’t forget to Reactivate your License Manager

REVIEWED & REVISED 2017.11.30 If you have purchased additional SOLIDWORKS licenses to float on your existing network and received a notice from our office indicating they’ve been processed, then you have ONE CRUCIAL STEP left to perform before your users will be able to utilize these new licenses – REACTIVATE YOUR LICENSE MANAGER. While it only…

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So you received your MySolidWorks Professional serial number, NOW what?

Now that you’re the owner of a shiny new MySolidWorks Professional license, what do you do with the serial number you just received? MySolidWorks is a web page – where does this serial number go? You have have looked and haven’t located a spot. And unlike SOLIDWORKS, there is no Installation Manager to plug it into. Well,…

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Toolbox Database Wrong Version! (For 2011 or older)

Update Toolbox Database utility

IMPORTANT: For instructions on updating your Toolbox to 2012, please read this article first – http://www.javelin-tech.com/blog/2012/02/upgrading-toolbox-to-2012/ If SolidWorks is updated to a later service pack, you may find yourself in a situation when trying to use the Toolbox that it is failing with a message stating that the Toolbox database is “…not the expected version”, thereby…

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