Articles by: Adam Harte-Maxwell, CSWE

Technical Support Manager at Javelin Technologies; manages team of almost 20 support technicians who provide post-sales technical support, training, and consulting relating to SOLIDWORKS 3D CAD design packages, PDM file management, SIMULATION stress analysis, ELECTRICAL and PCB design, COMPOSER and VISUALIZE, and more, to our customers. First exposure to SOLIDWORKS was the 98Plus version in my prior life as a mechanical designer prior to January 2005 when I joined Javelin.

Why might a Video Card Driver not install, causing an incompatibility warning?

Video card driver

Microsoft has announced a new video card driver structure for all hardware manufacturers: “DCHU (Declarative, Componentized, Hardware Support Apps, Universal API compliance) “. What does this mean for SOLIDWORKS? Towards the end of 2018, hardware manufacturers began shipping new systems with the new video card driver…

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LOCKED OUT of the SOLIDWORKS Customer Portal? (Didn’t this happen last year too!)

Locked SOLIDWORKS Customer Portal

Typically shortly after the release of a new MAJOR version of SOLIDWORKS (fall time frame), we get calls from umpteen frustrated customers wondering why they are NOW locked out of their SOLIDWORKS Customer Portal account, when the week prior they had access to it. AND,…

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SOLIDWORKS system performance with Spectre and Meltdown patch

Spectre and Meltdown

DS SOLIDWORKS is performing extensive testing in an effort to determine the potential impact of any solutions that are issued to mitigate the Spectre and Meltdown vulnerabilities. The SOLIDWORKS Knowledgebase solution S-074167 discusses the potential effect on performance upon systems that have employed the Microsoft® Windows® Update…

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Updates to the End of Life (EOL) plan for SOLIDWORKS and other products

SOLIDWORKS End of Life Plan

SOLIDWORKS has updated their System Requirements to include SOLIDWORKS 2018. This includes updates to the End of Life (EOL) plan for SOLIDWORKS and other products. In addition, the SOLIDWORKS Product Data Management web page has been simplified to update many notes for clarity. We strongly recommend that…

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Our Tech Support EMAIL Not Arriving?

Email

On Friday SEPT 22, our support ticketing system, NetSuite, changed their email domain. Many of you have probably experienced problems in the past receiving email from our tech support, i.e. emails being caught by a SPAM filter or going into your JUNK folder, which is…

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Why is SOLIDWORKS 2016 PDM Standard not available to install?

SOLIDWORKS 2016 PDM Standard

Now that SOLIDWORKS 2016 SP0 is available, a NEW PDM tool is also available to eligible customers, SOLIDWORKS 2016 PDM Standard. We’ve been receiving calls from customers wondering why they cannot yet install and begin using PDM Standard. SOLIDWORKS has yet to “enable” PDM Standard…

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So you received your MySolidWorks Professional serial number, NOW what?

Now that you’re the owner of a shiny new MySolidWorks Professional license, what do you do with the serial number you just received? MySolidWorks is a web page – where does this serial number go? You have have looked and haven’t located a spot. And unlike SOLIDWORKS,…

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Staying Green in Winter

– REDUCED HEATING BILL: Does your wife get cold easily during the winter?  Pregnancy will fix that right up!  Actually had to turn down the thermostat this winter due to the baby “furnace”.  Now I’m the one cold… – ZERO CAR IDLING in the morning: Park in the garage!  Ensured doors seal well; car is always at least at 5°C even when -20° outside! – ZERO-EMISSION WINTER ACTIVITY: grab a shovel and get to it!  This winter has been accommodating my winter-sporting needs.

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