SOLIDWORKS Crash Troubleshooting Guide

How to Reset the SOLIDWORKS Registry Entries

In SOLIDWORKS you can make wide array of customization to your user settings and also the user interface. It can be hard to keep track of these changes if you are editing them on a daily basis like I do. Also, we all know that system updates have been known to damage registry files that SOLIDWORKS needs to be able to function correctly. So if you would like to fully reset all of your SOLIDWORKS preferences, or if you have noticed strange behavior or missing icons since a recent Windows update. One option to resolve your issues it to reset SOLIDWORKS registry entries. WARNING: Be very careful when making modifications to the registry as this may cause serious instability on your system. As such, you will need full administrative permissions on your computer to be able to edit them. Note that Javelin is not responsible for any changes that you make to your system, the following…

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SOLIDWORKS Crash Troubleshooting Guide (Part 3 of 3)

Part 3 of our SOLIDWORKS Crash Troubleshooting Guide offers steps relating to Windows and hardware. We recommend testing after each step to determine whether it resolved the problem before moving on to another step. Are there any Windows updates pending?  Sometimes implementing them solves the problem.  This can also be undone if needed…keep reading for how to do that. Try restoring to an earlier point in Windows.  This can typically take over half an hour for your computer to complete. Try creating a new Windows user account. Test for mechanical damage to the hard drive.  If there are damaged sectors from which your computer is trying to read or write data, it can cause crashing.  For a SSD (solid-state drive), these types of drives are less prone to mechanical damage and often have their own drive controller that will find and fix this issue automatically.  For an older-style HDD (hard disk drive)…

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SOLIDWORKS Crash Troubleshooting Guide (Part 2 of 3)

Part 2 of my SOLIDWORKS Crash Troubleshooting Guide includes recommendations for graphics cards and utilizing SOLIDWORKS Rx. Catch up on part 1 of the guide. Ensure that your graphics driver is certified.  This does not mean the latest driver.  The latest driver is not necessarily the greatest!  You can prevent automatic updates of the driver per this article.  If your graphics card is not in the list of cards with certified drivers, then you may wish to download the latest driver from the manufacturer’s website. Try a SOLIDWORKS Rx Reliability Report and Reboot Check. Try running SOLIDWORKS in the two different RX safe modes to rule out the graphics card or SOLIDWORKS settings as the cause of the issue.  Close SOLIDWORKS prior to commencing safe mode testing.  If running in OpenGL mode (uses central processing unit [CPU] instead of graphics processing unit [GPU]) and SOLIDWORKS does not crash, then it indicates…

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SOLIDWORKS Crash Troubleshooting Guide (Part 1 of 3)

SOLIDWORKS Crash Screen

Experiencing a repeated SOLIDWORKS Crash? Here are some recommended steps to troubleshoot the problem: If in addition to crashing you are also getting warnings about low system resources from SOLIDWORKS Resource Monitor, then review this article. Have you rebooted your system lately?  We recommend rebooting the computer at least once daily, to promote optimum system health.  It cleans out stuff in memory, and mitigates memory leaks.  It can be surprising how many problems can be solved by restarting the computer.  Restarting is not the same as shutdown and start, per this article.  Shutdown and start will likely not register as a reboot on the Diagnostics tab of SOLIDWORKS Rx.  To be absolutely sure to cover this step, you can do this: Shut down Wait at least 30 seconds to release all RAM. Start up Restart Is the crashing specific to a particular file or set of files?  Is it happening to…

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