SOLIDWORKS Crash Troubleshooting Guide (Part 1 of 3)

Article by John Lee, CSWP created/updated September 10, 2018

SOLIDWORKS Crash Screen

SOLIDWORKS Crash Screen

Experiencing a repeated SOLIDWORKS Crash? Here are some recommended steps to troubleshoot the problem:

  1. If in addition to crashing you are also getting warnings about low system resources from SOLIDWORKS Resource Monitor, then review this article.
  2. Have you rebooted your system lately?  We recommend rebooting the computer at least once daily, to promote optimum system health.  It cleans out stuff in memory, and mitigates memory leaks.  It can be surprising how many problems can be solved by restarting the computer.  Restarting is not the same as shutdown and start, per this article.  Shutdown and start will likely not register as a reboot on the Diagnostics tab of SOLIDWORKS Rx.  To be absolutely sure to cover this step, you can do this:
    1. Shut down
    2. Wait at least 30 seconds to release all RAM.
    3. Start up
    4. Restart
  3. Is the crashing specific to a particular file or set of files?  Is it happening to your colleagues as well?  This will help to narrow down whether the problem lies with the files or with the computer system.
  4. Is there an error message being produced along with the crash?  Try Googling it, and also if on active subscription you can search the SOLIDWORKS Knowledge Base.  Tip: after reading an article you can double-click the back button to return to your search results.
  5. Check that your system is compatible with the SOLIDWORKS version you are running.  Check our latest SOLIDWORKS hardware recommendations

If the problem persists, check our other guides coming soon; subscribe to our blog to receive daily tips and tricks via email.

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John Lee, CSWP

John Lee is inherently lazy in that he prefers to work smarter - not harder. A CSWP with over a decade of experience using SOLIDWORKS and a background in mechanical design, John has used SOLIDWORKS in various industries requiring design for injection molding, sheet metal, weldments and structural steel.

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