SOLIDWORKS Crash

Resetting the SOLIDWORKS Windows Registry Entry

Longtime Windows users are likely familiar with the debilitating effects of even a single Windows Registry key becoming corrupted. SOLIDWORKS is by no means immune to such a situation. Perhaps you may have experienced some of these effects before. SOLIDWORKS showing only the splash screen and not actually launching, toolbars missing unable to be retrieved, and a number of other bizarre and seemingly random errors can all be symptoms of a corrupt registry key. You may be able to correct this by resetting SOLIDWORKS Windows registry entry. Resetting the registry will cause any settings or customization currently in place to be undone, reverting SOLIDWORKS back to a fresh, default installation. WARNING: Please be very careful when editing or deleting any entries in the Windows Registry as changing the wrong entry can lead to major issues on your system. Note that Javelin is not responsible for any changes that you make to your system,…

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“Could not initiate the transaction…” error at SOLIDWORKS start-up?

Could not initiate the transaction

Recently I was helping a customer on tech support to download and install SOLIDWORKS on a new machine but when we tried to launch SOLIDWORKS it showed a “Could not initiate the transaction” error message: “Could not initiate the transaction (66, iActTransactionStartFlxActivateApp() /flxActAppActivationReqCreate()errored [8,41013,00)” Once we read the complete error message it tells us that the issue is with the activation of the license but not with SOLIDWORKS itself. This message occurs if the FLEXnet Licensing Service is not running on the machine. To check if FLEXnet Licensing Service is running or has been disabled follow these steps: Start > Control Panel > Administrative Tools > Services This launches the Services Window Locate FLEXnet Licensing Service and make sure it is set to Started If not right-click the service and choose Start. Also Right-click on FLEXnet Licensing Service > Properties > Set Start-up Type to Automatic. Now try launching SOLIDWORKS and…

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SOLIDWORKS Crash Troubleshooting Guide (Part 3 of 3)

Part 3 of our SOLIDWORKS Crash Troubleshooting Guide offers steps relating to Windows and hardware. We recommend testing after each step to determine whether it resolved the problem before moving on to another step. Are there any Windows updates pending?  Sometimes implementing them solves the problem.  This can also be undone if needed…keep reading for how to do that. Try restoring to an earlier point in Windows.  This can typically take over half an hour for your computer to complete. Try creating a new Windows user account. Test for mechanical damage to the hard drive.  If there are damaged sectors from which your computer is trying to read or write data, it can cause crashing.  For a SSD (solid-state drive), these types of drives are less prone to mechanical damage and often have their own drive controller that will find and fix this issue automatically.  For an older-style HDD (hard disk drive)…

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SOLIDWORKS Crash Troubleshooting Guide (Part 2 of 3)

Part 2 of my SOLIDWORKS Crash Troubleshooting Guide includes recommendations for graphics cards and utilizing SOLIDWORKS Rx. Catch up on part 1 of the guide. Ensure that your graphics driver is certified.  This does not mean the latest driver.  The latest driver is not necessarily the greatest!  You can prevent automatic updates of the driver per this article.  If your graphics card is not in the list of cards with certified drivers, then you may wish to download the latest driver from the manufacturer’s website. Try a SOLIDWORKS Rx Reliability Report and Reboot Check. Try running SOLIDWORKS in the two different RX safe modes to rule out the graphics card or SOLIDWORKS settings as the cause of the issue.  Close SOLIDWORKS prior to commencing safe mode testing.  If running in OpenGL mode (uses central processing unit [CPU] instead of graphics processing unit [GPU]) and SOLIDWORKS does not crash, then it indicates…

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“Unable to recover from a kernel exception.” Why is SOLIDWORKS Crashing?

The Unable to recover from a kernal exception error happens when the graphics card is selected for processing, but the GPU performance is much lower than the CPU performance. The workload sent from the CPU to the GPU is overloading the GPU. Remove the use of the GPU for processing in the processing options: NVIDIA Control Panel > Manage 3D Settings > Check Graphics tasks only Also switch your Power Management Mode to Maximum Performance: Open your NVIDIA Control Panel and select “Manage 3D settings” Then, select the “Power Management mode” and change the option from “Adaptive” to “Prefer maximum performance” Save your changes, and you are done!

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SOLIDWORKS Crash Troubleshooting Guide (Part 1 of 3)

SOLIDWORKS Crash Screen

Experiencing a repeated SOLIDWORKS Crash? Here are some recommended steps to troubleshoot the problem: If in addition to crashing you are also getting warnings about low system resources from SOLIDWORKS Resource Monitor, then review this article. Have you rebooted your system lately?  We recommend rebooting the computer at least once daily, to promote optimum system health.  It cleans out stuff in memory, and mitigates memory leaks.  It can be surprising how many problems can be solved by restarting the computer.  Restarting is not the same as shutdown and start, per this article.  Shutdown and start will likely not register as a reboot on the Diagnostics tab of SOLIDWORKS Rx.  To be absolutely sure to cover this step, you can do this: Shut down Wait at least 30 seconds to release all RAM. Start up Restart Is the crashing specific to a particular file or set of files?  Is it happening to…

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SOLIDWORKS Rx now provides a Reliability Report & Reboot Check

SOLIDWORKS Rx 2017

The new SOLIDWORKS Rx Reliability Report provides more data to help you identify the cause of a SOLIDWORKS crash and verify prerequisites on your machine. Also, you can monitor graphic card driver updates, free hardware space, capture problems, etc. To access the tools in SOLIDWORKS Rx, from the Windows Start menu, click All Programs > SOLIDWORKS version > SOLIDWORKS Tools > SOLIDWORKS Rx. One easier way in newer Windows OS is click on the Windows start button and type in rx. SOLIDWORKS Rx has a new look for 2017, and unlike previous versions the Rx window is now resizable. SOLIDWORKS Rx 2017 provides more data to help you identify the cause of a crash and verify prerequisites on your machine. SOLIDWORKS Rx Reliability Report The Reliability tab includes a chart reporting sessions that have terminated in the past 60 days. The chart indicates whether a session ended normally or with a crash. For crash events, the call stack displays…

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Why is SOLIDWORKS Crashing? [VIDEO]

What I am showing is not technically a crash, but to users of SOLIDWORKS the result is the same. GDI objects are used to draw window elements that are not in the graphics area in SolidWorks.  For maximum performance the Graphics area takes advantage of OpenGL which gives more direct access to the video processing hardware.  GDI objects are used for the chrome of the graphics area, so every time a new document is opened the number of GDI objects used by SOLIDWORKS will increase.  Prior so SOLIDWORKS 2011 SP4 if a part was open in an assembly and its own window when that window was closed it would not release those GDI objects.  The default behaviour now is to release those handles, however not all of them are released. What does all this have to do with SOLIDWORKS crashing? Windows has a default limit that a single process can only access 10,000 GDI…

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