Find solutions with the DS Knowledge Base

Article by Scott Durksen, CSWE updated August 15, 2023

Article

The DS Knowledge Base provides access to a wealth of technical content for all Dassault Systemes products, including SOLIDWORKS and 3DEXPERIENCE applications.

 SOLIDWORKS Customer Portal to DS Knowledge Base

With the SOLIDWORKS Customer Portal functionality transitioning to the 3DEXPERIENCE platform, all existing content has been migrated to the DS Knowledge Base.  Filters allow you to narrow down your search to find results specific to your environment.

DS Knowledge Base

DS Knowledge Base

  1. To start, create a 3DEXPERIENCE ID with your email address.  If you had previously created a SOLIDWORKS ID then continue using this log in information.  Your SOLIDWORKS ID is your 3DEXPERIENCE ID.

    3DEXPERIENCE ID creation user experience overview

  2. Your ID then needs to be associated with an account that has licenses with active subscription.  Have your administrator log into the DSx Client & Care portal to add you as a contact and assign a role.  General users only require Support Restricted roles.
    Transitioning to DSx Client Care & Order System
  3. Browse to the DS Support Knowledge Base and log in

Search Filters

When searching, it’s important to add filters.  If you are looking for how-to information related to a SOLIDWORKS topic then the following filters would be beneficial:

    • Brand: SOLIDWORKS
    • Knowledge Type: Guide for Users & Question & Answer (can also use Bug Report & SPR to include known issues)
    • Language: as needed
Knowledge Base Search Filters

Knowledge Base Search Filters

Saved Queries and Favorites

To save time, saved queries and favorites can be created.  Add any common filters and click ‘Save my query’ under the search box.  Then you can use this query to automatically have the filters enabled.

Save a Query

Save a Query

Click the Add to Favorites icon beside individual results to save for future reference.

Add to Favorites

Add to Favorites

These are quickly accessed from the main search page.

My Saved Searchers and My Favorites

My Saved Searchers and My Favorites

Advanced Search

The Advanced Search gives syntax options which can further improve results.

Advanced Search

Advanced Search

Related Links

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Scott Durksen, CSWE

Scott is a SOLIDWORKS Elite Applications Engineer and is based in our Dartmouth, Nova Scotia office.