SOLIDWORKS PDM login operation failed. Could not access the item in the database

Article by Joe Medeiros, CSWE updated October 26, 2013

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SOLIDWORKS PDM Login issues can often be the result of communication issues between the server and the client. A ping test as outlined in my article: Testing Connectivity to Archive Server Using the Ping test, can be used to check for communication issues.

Some login issues can be a result of the logged in user account not having full control of the client registry, specifically this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\MSSQLServer\Client\SuperSocketNetLib\LastConnect.

Granting the logged in user full control over this key, or one of its parents, should resolve this issue.

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Joe Medeiros, CSWE

Joe Medeiros is a SOLIDWORKS and PDM Certified Expert. He has been helping SOLIDWORKS users with training, mentoring and implementations since 1998. He combines industry experience with a thorough understanding of SOLIDWORKS products to assist customers in being successful. He shares his experience and expertise through blogs; one of which has been incorporated into the SOLIDWORKS Essentials training manual.