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SOLIDWORKS PDM Web Portal Error “Failed to check proxy settings”

Article by Nadeem Akhtar created/updated December 27, 2018

Why do I receive error “Failed to check proxy settings” when logging in to SOLIDWORKS PDM Web Portal?

When logging in to a SOLIDWORKS PDM vault web portal, an error message displays:

“Failed to check proxy settings.

Description:

The Archive Server could not open the Windows Registry.”

To correct this error message, you can add the site to the Trusted sites in Internet Explorer (IE):

in Internet Explorer go to Tools > Internet Options > Security Tab > select Trusted sites > click on the Sites button > enter the PDM Vault Web Portal Link and select Add to include the link in the list of trusted websites.

Internet Explorer Options for Failed to check proxy settings

Internet Explorer Options

Make sure the option: “Require server verification (https:) for all sites in this zone” is not checked.

NOTE: This issue can also be caused by having the “IE Enhanced Security Configuration” enabled on the Windows Server operating systems.

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Nadeem Akhtar

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