SOLIDWORKS PDM Web Portal Error “Failed to check proxy settings”

Why do I receive error “Failed to check proxy settings” when logging in to SOLIDWORKS PDM Web Portal?

When logging in to a SOLIDWORKS PDM vault web portal, an error message displays:

“Failed to check proxy settings.

Description:

The Archive Server could not open the Windows Registry.”

To correct this error message, you can add the site to the Trusted sites in Internet Explorer (IE):

in Internet Explorer go to Tools > Internet Options > Security Tab > select Trusted sites > click on the Sites button > enter the PDM Vault Web Portal Link and select Add to include the link in the list of trusted websites.

Internet Explorer Options

Make sure the option: “Require server verification (https:) for all sites in this zone” is not checked.

NOTE: This issue can also be caused by having the “IE Enhanced Security Configuration” enabled on the Windows Server operating systems.