Javelin PDM Services Terms & Conditions

Hardware, Software, and Operating System Minimum Requirements

In advance of the scheduled services, customers must ensure that their hardware, software, and operating systems meet the minimum requirements, including SQL licensing requirements as applicable to your project. In the event that your server(s) and/or workstation(s) are not ready when the Javelin consultant meets with you to perform services work, any additional time required by Javelin to help you install or configure your server(s) or workstation(s) may result in additional out-of-scope charges and/or rescheduling fees. If you have any questions or concerns, please contact us well in advance of the scheduled services.

Latest system requirements:

• SOLIDWORKS PDM system requirements
• SOLIDWORKS PDM / Manage server hardware requirements
• 3DEXPERIENCE Works projects should meet DS SOLIDWORKS requirements as well as bandwidth and latency criteria

If you have any questions or concerns, please contact us well in advance of the scheduled services.

Customer 'Administrator' Team Members

We strongly recommend that the customer assigns two (2) team members to act as primary and secondary "administrator" team members. These primary and secondary administrators are needed to provide guidance and make decisions with respect to the implementation. The secondary contact person should be able to make project decisions if the primary contact person is not available during scheduled activities. Decisions by either of the points of contact will be considered to be the final decisions of the customer.

Customer IT Personnel Participation

In addition to the two (2) administrator points of contact for the project, the customer must involve their IT team members, as required, to ensure availability and access to Windows User accounts that have Administrative and Installation permissions on the customer’s systems when required. Delays waiting for such access may result in additional charges and/or rescheduling fees. If the customer is using an outsourced IT firm, the customer is required to ensure co-ordination with necessary outsource personnel.

NOTE: Does not apply to 3DEXPERIENCE Works Projects.

Project Kick-Off

Upon receipt of a purchase order for Javelin PDM Services, the Javelin Services Operations Manager will be in contact with you to schedule the project activities. Although the project can be kicked off within a week or two of purchase, the full implementation services work is typically scheduled 4-6 weeks (or more) from the date of purchase in order to allow enough time for the customer to get software and hardware upgraded (if required) and team members organized.

Rescheduling or Cancellation

Javelin understands that circumstances sometimes change and scheduled events may need to be canceled or rescheduled. If the customer needs to cancel or reschedule the service call (web/phone/visit) with little advance notice, the following charges may apply:

• Over 10 Days Notice – no charge
• Less than 10 Days and greater than 24 hours - $500
• Less than 24 hours - $1,800 or the entire scheduled days, whichever is greater

Rescheduling of events is subject to our team's existing schedule and availability.

Should Javelin need to reschedule a services call or meeting, we will provide a minimum of 10 days notice unless the situation involves factors outside of our control such as weather, flight cancellations, or similar.