SOLIDWORKS Subscription Service

The latest software releases and expert technical support

Why SOLIDWORKS Subscription Service?

To enhance your current and future opportunities, it’s paramount to maintain an up-to-date design and development environment that helps keep you competitive and improve your operational efficiency.

The Javelin SOLIDWORKS Subscription Service Program offers a smart, flexible way to protect your investment in the 3D design experience.

Benefits of the service

  • SOLIDWORKS is the world’s most widely-adopted 3D CAD software, creating an enormous, vibrant community for networking, business development, learning, and inspiration.
  • To enhance your investment in SOLIDWORKS software, you get comprehensive support from Javelin to coach you through any challenge.
  • Get software updates and new releases to ensure you always have access to the best features and enhancements to give you a competitive advantage.

Service Capabilities

Boost your design process and support your team with resources to help them work faster and smarter to transform your product development into business success.

Technical Support
  • Award winning technical support

    Telephone, email and web support provided by our Certified technicians. Includes remote desktop support service — support directly on your machine.

  • Software Upgrades & Service Packs

    Plus Early Visibility (EV) access for testing purposes.

  • SOLIDWORKS Customer Portal Access

    Where you can download software enhancements, access the SOLIDWORKS Knowledge Base, receive tech tips, report and track service requests, view archived Webcasts and much more.
  • MySolidWorks Training

    Learn SOLIDWORKS on your own schedule, at your own pace—anytime, anywhere, and on any device. Subscription Service customers can get access to over 600 training videos.

  • SOLIDWORKS Certification Exams

    Take a certification exam for free as part of your annual service.

  • Javelin's Support Portal

    One view to all support cases, update, close or create new cases, add messages or files and the ability to adjust case severity.

  • Regular Technical Tips

    Access to Javelin FAQ documents, our Tech Tip Blog and YouTube Channel, and our monthly technical newsletter publication.

Authorized Tech Support

Subscription Service Benefits

Good reasons why you should subscribe with Javelin

Stay ahead of your competition

Support, upgrades, new versions, special releases, add-on features, webcasts—all designed exclusively for SOLIDWORKS Subscription Service program members. You can improve your performance and productivity with an intuitive 3D design experience for a competitive advantage.

  • STAY PRODUCTIVE: With Subscription Service, you have access to extensive support from Javelin’s SOLIDWORKS experts to enhance your investment in SOLIDWORKS software and guide you through development challenges.
  • STAY KNOWLEDGEABLE: You get full access to the SOLIDWORKS Knowledge Base, an expansive, easily searchable web-based library of technical articles, help topics, tech tips, best practices, solutions, and macros, all written, reviewed, and frequently updated by SOLIDWORKS experts. A few minutes of self-directed learning can help improve your productivity.
  • STAY CURRENT: Subscription Service program members get free access to testing and certification for Certified SOLIDWORKS Associate (CSWA) and Certified SOLIDWORKS Professional (CSWP) credentials.
    • Subscribers can take one advanced certification exam per subscription year.
    • These certifications validate that the SOLIDWORKS user has expertise in the world’s most widely adopted 3D CAD software.
    • Subscription members can access a free management report showing exam performance, skill areas for improvement, and recommendations to help achieve productivity gains with SOLIDWORKS software.

Take advantage of online resources

Gain full access to the SOLIDWORKS Customer Portal, an easy-to-search repository of in-depth information and resources, with support in multiple languages, to help improve productivity.

  • Service Requests (SRs) and Software Performance Reports (SPRs): Submit incident reports of software issues to Technical Support or the development team. View status with tracking numbers and monitor issue resolution in documented service packs.
  • Customer Experience Programs: Share your opinions and preview SOLIDWORKS beta versions and upcoming SOLIDWORKS Early Visibility (EV) Service Packs.
  • Knowledge Base: Access the powerful search engine that explores an extensive library of technical data, such as solutions, help topics, tech tips, and best practices. Access our resource library, from webcasts and tech tips to administrative guides and technical presentations.
  • Discussion Forums: Connect with the SOLIDWORKS Community of users in a broad range of discussion topics on virtually all facets of SOLIDWORKS.
  • Online Technical Support - Access live technical support from Javelin, Canada's largest certified SOLIDWORKS Value Added Reseller (VAR):
    • Remote desktop support to receive hands-on help directly on your machine
    • Email assistance with product features, commands, installation, and troubleshooting for prior and current releases of SOLIDWORKS software.

Exclusive software

As a subscription service customer you receive SOLIDWORKS Visualize Standard* and MySolidWorks Standard

*For every SOLIDWORKS Professional and Premium license on active subscription, SOLIDWORKS Visualize Standard is included

Testimonials

"The Javelin Support Team continues to be a life saver and valued extension to our on going needs with SOLIDWORKS and PDM. Always helping us to find a resolution on issues from small questions, best practices, how to, and OMG the world just collapsed."

— Carlo Ceroli, GE Water and Process Technologies Canada 

"Javelin's staff and technical support are excellent. They are knowledgeable, helpful and thorough. Technical questions are always answered; either immediately or in a timely manner. We're a high quality, fast-paced operation that expects the same from our support team."

— Christa Carey, Protocase Inc.

Why Subscribe with Javelin?

Partner with the largest SOLIDWORKS VAR in Canada

Javelin Tech Support

Getting the best support with a service provider who you can partner with is just as important as the 3D design software you choose for your business. Here are a few good reasons to choose Javelin:

  • Canadian Staff

    Javelin is a Canadian owned and operated SOLIDWORKS Value Added Reseller with 6 locations across Canada to provide your business with the best local service.

  • Extended Support Hours

    Get the help you need with SOLIDWORKS Subscription Service. Technical support is available 13.5 hours a day Monday to Friday from 7 AM — 8:30 PM (ET)

  • We help small businesses

    80% of Javelin customers are small businesses. Since 1997 we have been able to help over 4,300 Canadian customers get on the road to success by supplying the best 3D design software, comprehensive training, mentoring, and a reliable service.

An Expanding Support Team

You will have access to a certified SOLIDWORKS staff with real industry experience helping customers in a variety of industries including agriculture, oil and gas, water purification, manufacturing, healthcare, and education. We are currently expanding our team and continually educating existing team members with the latest best practices.

Javelin Tech Support Team

Interested in SOLIDWORKS Subscription Service?

Contact us to learn how you can subscribe with Javelin

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