Overview
To enhance your current and future opportunities, it’s paramount to maintain your Stratasys 3D printer to help you stay competitive and improve your operational efficiency.
The Javelin Stratasys Service Contract offers a smart, flexible way to protect your 3D printer investment.
Benefits of the service
- On-site technical service
- Spare parts
- Priority service scheduling
- Discounted user training
- Discount on print heads
Service Capabilities
Boost your 3D printing process and support your Stratasys 3D printer with ongoing maintenance to help sustain your business.
Award winning technical support
Telephone, web, and email support provided by our Certified Stratasys Technicians. 8:00 AM – 5:00 PM EST Access Support »
Preventative Maintenance Visit
Preventative maintenance performed by certified Stratasys service representative at factory recommended maintenance intervals. Preventative maintenance procedures may be completed in conjunction with unscheduled or emergency service visits.
Priority Service Scheduling
Customer will receive priority scheduling of a certified field service representative after a problem is reported to the Stratasys Call Center and the need for an on-site service visit is determined.
Parts
Replacement of all defective or worn machine parts.
Hardware Updates
Updates / modifications as deemed necessary by Stratasys will be installed when available throughout the maintenance period.
Software Updates
Stratasys-developed software maintenance releases provided throughout the maintenance period.
Service Packages
Choose between our Diamond and Emerald Care Packages
Diamond Care is the highest standard of service with guaranteed on-site support within five business days. This contract is our most comprehensive service program, offering all replacement parts and service consumables.
Take advantage of up to 12% discount when you take out a multi-year service contract.
Our standard level contract, Emerald Care gives you peace of mind, offering on site support within three business days, a 50% discount on operator level 2 training, 16% discount on Polyjet™ print heads and the inclusion of spare parts.
Take advantage of up to 12% discount when you take out a multi-year service contract.
| Service Type | Description | Diamond Care | Emerald Care |
|---|---|---|---|
| Support | |||
| Phone & Email Support | Certified Stratasys service representative | 8:00 AM – 5:00 PM ET during business days | |
| On-site Support | Certified Stratasys field service representative | Within 5 business days | |
| Preventative Maintenance Visit | Preventative maintenance performed by certified Stratasys service representative at factory recommended maintenance intervals. | Every 3,500 hours OR 18 months | |
| Priority Service Scheduling | Customer will receive priority scheduling of a certified field service representative after a problem is reported to the Stratasys Call Center and the need for an on-site service visit is determined. | Included + Preventative maintenance kit | Included + Preventative maintenance kit |
| Training | Operator Level 2 training courses while under maintenance agreement. | Included | Discount available |
| Parts | |||
| Replacement Parts | Replacement of all defective or worn machine parts. |
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| Hardware Updates | Updates/modifications as deemed necessary by Stratasys will be installed when available throughout the maintenance period. | Updates/modifications as deemed necessary by Stratasys will be installed when available throughout the maintenance period. | |
| Software Updates | Stratasys-developed software maintenance releases provided throughout the maintenance period. | Stratasys-developed software maintenance releases provided throughout the maintenance period. | |
| Print Heads | PolyJet – All Types F123 Series Extrusion heads – All Types |
| Not Included |
| Misc. | |||
| Service Travel Costs | Travel costs for servicing | Travel Cost: included within 150 KM of local Javelin office – labor included Travel Cost: 2 visits included outside of 150 KM of local Oakville or Calgary Javelin Office | Travel Costs Not Included |
| Multi Year Savings | Save when you purchase over a longer period |
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Why choose Javelin?
Partner with the largest Stratasys service provider in Canada
Javelin Tech Support
Getting the best support with a service provider who you can partner with is just as important as the 3D printer you choose for your business. Here are a few good reasons to choose Javelin:
Canadian Staff
Javelin-Cimetrix is a Canadian owned and operated Stratasys Solution Partner with 9 locations across Canada to provide your business with the best local service.
Support Hours
Get the help you need with Stratasys Service. Technical support is available Monday to Friday from 8:00 AM — 5:00 PM (ET)
We help small businesses
80% of Javelin customers are small businesses. Since 1995 Javelin-Cimetrix has been able to help over 6,000 Canadian customers get on the road to success by supplying the best 3D printers, software, comprehensive training, mentoring, and a reliable service.
An Expanding Technical Team
You will have access to a certified Stratasys staff with real industry experience helping customers in a variety of industries including agriculture, oil and gas, water purification, manufacturing, healthcare, and education. We are currently expanding our team and continually educating existing team members with the latest 3D printing best practices.
Interested in a Stratasys Service Package?
Contact us to learn how you can get support from Javelin