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Stratasys Service Contracts

3D printer servicing and maintenance

Overview

To enhance your current and future opportunities, it’s paramount to maintain your Stratasys 3D printer to help you stay competitive and improve your operational efficiency.

The Javelin Stratasys Service Contract offers a smart, flexible way to protect your 3D printer investment.

Benefits of the service

  • On-site technical service
  • Spare parts
  • Priority service scheduling
  • Discounted user training
  • Discount on print heads

Service Capabilities

Boost your 3D printing process and support your Stratasys 3D printer with ongoing maintenance to help sustain your business.

3D Printing Service Request
  • Award winning technical support

    Telephone, web, and email support provided by our Certified Stratasys Technicians. 8:00 AM – 5:00 PM EST Access Support »

  • Preventative Maintenance Visit

    Preventative maintenance performed by certified Stratasys service representative at factory recommended maintenance intervals. Preventative maintenance procedures may be completed in conjunction with unscheduled or emergency service visits.

  • Priority Service Scheduling

    Customer will receive priority scheduling of a certified field service representative after a problem is reported to the Stratasys Call Center and the need for an on-site service visit is determined.

  • Parts

    Replacement of all defective or worn machine parts.

  • Hardware Updates

    Updates / modifications as deemed necessary by Stratasys will be installed when available throughout the maintenance period.

  • Software Updates

    Stratasys-developed software maintenance releases provided throughout the maintenance period.

Stratasys Partner

Service Packages

Choose between our Diamond and Emerald Care Packages

Diamond Care

Diamond Care is the highest standard of service with guaranteed on-site support within five business days. This contract is our most comprehensive service program, offering all replacement parts and service consumables.

Take advantage of up to 12% discount when you take out a multi-year service contract.

Emerald Care

Our standard level contract, Emerald Care gives you peace of mind, offering on site support within three business days, a 50% discount on operator level 2 training, 16% discount on Polyjet™ print heads and the inclusion of spare parts.

Take advantage of up to 12% discount when you take out a multi-year service contract.

Service TypeDescriptionDiamond CareEmerald Care
Support
Phone & Email SupportCertified Stratasys service representative8:00 AM – 5:00 PM ET
during business days
On-site SupportCertified Stratasys field service representativeWithin 5 business days
Preventative Maintenance VisitPreventative maintenance performed by certified Stratasys service representative at factory recommended maintenance intervals.Every 3,500 hours OR 18 months
Priority Service SchedulingCustomer will receive priority scheduling of a certified field service representative after a problem is reported to the Stratasys Call Center and the need for an on-site service visit is determined.Included
+ Preventative maintenance kit
Included
+ Preventative maintenance kit
TrainingOperator Level 2 training courses while under maintenance agreement.IncludedDiscount available
Parts
Replacement PartsReplacement of all defective or worn machine parts.
  1. Spare parts - included
  2. Service consumables - included
  3. PolyJet Waste Containers - included
  1. Spare parts - included
  2. Service consumables - excluded
  3. PolyJet Waste Containers - included
Hardware UpdatesUpdates/modifications as deemed necessary by Stratasys will be installed when available throughout the maintenance period.Updates/modifications as deemed necessary by Stratasys will be installed when available throughout the maintenance period.
Software UpdatesStratasys-developed software maintenance releases provided throughout the maintenance period.Stratasys-developed software maintenance releases provided throughout the maintenance period.
Print HeadsPolyJet – All Types
F123 Series Extrusion heads – All Types
  • Objet24/30 series - 1 free
  • Objet1000 series- free of charge
  • All other PolyJet printers - 5 free
  • F123 Series – 2 free
  • Additional heads 16% discount
Not Included
Misc.
Service Travel CostsTravel costs for servicingTravel Cost: included within 150 KM of local Javelin office – labor included
Travel Cost: 2 visits included outside of 150 KM of local Oakville or Calgary Javelin Office
Travel Costs Not Included
Multi Year SavingsSave when you purchase over a longer period
  • 10% for 2 Years
  • 12% for 3 Years
  • 10% for 2 Years
  • 12% for 3 Years

Why choose Javelin?

Partner with the largest Stratasys service provider in Canada

Javelin Tech Support

Getting the best support with a service provider who you can partner with is just as important as the 3D printer you choose for your business. Here are a few good reasons to choose Javelin:

  • Canadian Staff

    Javelin-Cimetrix is a Canadian owned and operated Stratasys Solution Partner with 9 locations across Canada to provide your business with the best local service.

  • Support Hours

    Get the help you need with Stratasys Service. Technical support is available Monday to Friday from 8:00 AM — 5:00 PM (ET)

  • We help small businesses

    80% of Javelin customers are small businesses. Since 1995 Javelin-Cimetrix has been able to help over 6,000 Canadian customers get on the road to success by supplying the best 3D printers, software, comprehensive training, mentoring, and a reliable service.

An Expanding Technical Team

You will have access to a certified Stratasys staff with real industry experience helping customers in a variety of industries including agriculture, oil and gas, water purification, manufacturing, healthcare, and education. We are currently expanding our team and continually educating existing team members with the latest 3D printing best practices.

Javelin Tech Support Team

Interested in a Stratasys Service Package?

Contact us to learn how you can get support from Javelin

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